Download
Application with Instructions
USAEyes CORE Patient Survey Sample
Patient Brochure Sample
Certification of patient outcomes is provided by the nonprofit,
nongovernmental
Council for Refractive Surgery Quality Assurance patient advocacy
(USAEyes). After receipt of
application, a unique
survey is mailed to consecutive patients who received any and all types
of refractive surgery (Lasik, PRK, IOL, etc.). All survey mailing, data
retrieval, and reports are facilitated and controlled by USAEyes. Survey
results are
compared to cumulative peer results. To attain certification,
results must be in the 90th percentile of peers and key questions
must have 90% neutral to positive response. A detailed confidential
report with comparison to previous year and peer group is provided
to the surgeon.
Only certified surgeons are
listed for referral at the
popular and
accredited USAEyes website. Surgeons are encouraged to
make potential patients aware of certification through patient education,
brochures, use of 'Quality
Verified' seal in marketing materials, referring network education,
etc.
To maintain certification, surgeons are re-evaluated each quarter
by query of National Practitioner Data Bank and other criteria.
Once each year additional surveys are distributed to patients not
previously evaluated. Doctor may end participation at any time.
Initial and re-certification fees are charged. Fees are for certification
only and are not based upon patient referral, per-click, page positioning,
or similar quid pro quo.
To discuss becoming a certified refractive surgeon, phone 800-USA-EYES
or email Glenn.Hagele@USAEyes.org
USAEyes certification is a four-step process:
- Application/Credentialing
- Patient Survey
- Comparison to Peers
- Ongoing Reevaluation/Recertification
At the heart of the evaluation is the USAEyes Competence
Opinion Relative to Expectation (CORE) patient survey.
Download USAEyes CORE Sample The USAEyes CORE survey
is not a typical patient satisfaction questionnaire.
The CORE survey is structured to determine how key patient expectations
were fulfilled. Applicant’s CORE results are then compared to the
cumulative CORE results from peers. A doctor will be able to be
certified if surgery results are consistent with patient expectations.
CORE responses must be within the 90th percentile of peers and
key surgeon competency opinion questions must receive at least a
90% neutral-to-positive response.
USAEyes will facilitate all patient communication including
mailing CORE surveys, receive responses, process data, evaluate
outcomes, and generate doctor reports including peer to peer group
comparison.
A standardized report of CORE survey results will be provided
each year, including comparison to your own prior year and comparison
to current cumulative peer results. USAEyes reports are a
valuable tool to follow a practice’s progress in patient satisfaction
and staff interaction with patients, and to compare your CORE results
to the results of refractive surgeons throughout the country.
An optional component to the CORE survey is the Doctor and Staff
Q-Score. Patients are asked if their opinion of your staff is positive,
neutral, or negative. The Q-Score is an excellent method to identify
personnel that stand out.
□ Not recognized
Recognized and opinion is...
□ Positive
□ Neutral
□ Negative
|
□ Not recognized
Recognized and opinion is...
□ Positive
□ Neutral
□ Negative
|
□ Not recognized
Recognized and opinion is...
□ Positive
□ Neutral
□ Negative
|
□ Not recognized
Recognized and opinion is...
□ Positive
□ Neutral
□ Negative
|
At this time Q-Score results do not determine certification eligibility.
The Q-Score is provided as a courtesy to physician and patient.
In the event an insufficient number of CORE surveys are received
from patients, by surgeon's own preference, or as otherwise indicated,
an alternative method of review is the direct chart data evaluation
of 125 consecutive refractive surgery patient outcomes.
Alternative details.
All certified doctors are re-evaluated each calendar quarter
by ongoing query of the National Practitioner’s Data Bank, credentials,
etc. Each year CORE surveys are provided to another group of patients,
with subsequent reports and analysis.
The Council for Refractive Surgery Quality Assurance (USAEyes),
is a nonprofit, nongovernmental organization dedicated to helping
refractive surgery patients find the better doctors through surgeon
certification and patient education.
more
USAEyes has been cited as a refractive surgery patient
advocacy by the New York Times, US News & World Report,
Washington Post, Wall Street Journal, CNN, NPR, CBS News,
Oprah, Ocular Surgery News, Ophthalmology Management, and
others.
more The USAEyes website information is accredited
by the Health On the Net Foundation, an organization that is itself
accredited by the United Nations.
verify here
The USAEyes website is visited by over 1 million individuals
each year.[1]
The website is consistently well positioned on Internet search engines
(Google "Lasik" or "Lasik doctor" and see for yourself). Contact
information for all offices of all certified surgeons are listed
on the USAEyes website by state and community. Check how
many from your community visit USAEyes -
Website
Traffic Reports
- Licensed physician for more than three years.
- Use only FDA approved medical devices unless a party to
clinical trial.
- Circumstances of any physician licensure, hospital privileges,
DEA, or CMS provider status restriction will be reviewed prior
to certification.
- Not have been convicted of a felony.
- No more than one paid malpractice claim greater than $30,000
(thirty thousand dollars) for every 1,000 refractive surgeries
performed. Circumstances of more than two paid malpractice claims
will be reviewed prior to certification.
- Include:
- 300 consecutive patients who received any type of refractive
surgery (Lasik, Bladeless Lasik, PRK, LASEK, Epi-Lasik,
RLE, P-IOL, AK, LRI, etc.)
- Patients may be consecutive at one facility, rather
than chronologically consecutive across multiple facilities.
Example: 274 consecutive patients from facility one, plus
26 consecutive patients from facility two.
- Patient's Data Excluded:
- Initial surgery within six months†
- History of prior ocular surgery†
- Patient enrolled in any clinical trial at time of surgery.†
- Patient who received refractive type surgery with preoperative
diagnosis of pathology (cataract, etc.).‡
† CORE survey will determine this criteria if
patient is not excluded from contact list by surgeon.
‡ Surgeon requested to exclude pathology patients from contact list.
Certification is renewed each calendar quarter. A certified doctor
may end participation at any time. USAEyes will end certification
if it is determined that the certified doctor no longer meets requirements.
A surgeon may reapply for certification at any time after termination.
- Primary Refractive Surgeon
- $3,250 Initial Evaluation
- $1,250 Quarterly Recertification Primary Surgeon ($5k/year
total, includes website listing, annual re-survey, etc.)
- Under-Served Community Grant funds may be available
to be applied to initial certification fees of primary surgeon.
Please inquire.
- Associate Refractive Surgeon
- $1,250 Initial Evaluation of Associate Surgeon (with
grant funds applied)
- $250 Quarterly Re-Certification of Associate Surgeon
(with grant funds applied)
- No additional charge for annual CORE survey and standard
report.
- No charges based upon patient referral, per impression,
per click, or any similar quid pro quo.
Download
Application with Instructions
USAEyes CORE Patient Survey Sample
Patient Brochure Sample
To discuss becoming a certified refractive surgeon, phone 800-USA-EYES
or email Glenn.Hagele@USAEyes.org